Consumer complaints
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Under the Croatian Consumer Protection Act, consumers may submit a written complaint about our products and services.
1. How to complain
- by post to: LINETA d.o.o., Velimira Škorpika 17b, 22000 Šibenik, Croatia;
- by email to: lineta@lineta.hr;
- in person at our office, Velimira Škorpika 17b, 22000 Šibenik, by appointment on +385 98 266 210.
Please include your name and address, the quote or invoice number, a description of the problem and the solution you propose. Attach photos if you have them.
2. Response time
We will confirm receipt without delay and send a written reply within 15 days of receiving the complaint.
3. Out-of-court dispute resolution
If we cannot settle a dispute by agreement, the consumer may turn to an alternative consumer dispute resolution body, such as the Mediation Centre of the Croatian Chamber of Economy, or to the competent court. The ministry responsible for consumer protection publishes the list of ADR bodies.
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